Managed Security Orchestration, Automation, and Response

Managed SOAR

Managed SOAR (Managed Security Orchestration, Automation, and Response). It’s a service where an MSSP (Managed Security Service Provider) delivers SOAR capabilities as a managed solution, either integrated into a Managed SOC (MSOC) or as a standalone service.

1. Automation and Orchestration Capabilities

a. Pre-Built Playbooks (Use Case Automation)

Phishing response
Malware containment
Suspicious login investigation
Insider threat detection
Cloud misconfiguration response
Ransomware isolation
IOC enrichment and correlation

b. Custom Playbook Development

Based on client-specific needs and tools
Aligned with compliance and internal policies

c. Integration Orchestration

Seamless integration with:
- SIEM platforms
- EDR/XDR tools
- Firewalls and proxies
- Cloud environments (AWS, Azure, GCP)
- Identity systems (Active Directory, Okta)
- Ticketing systems (JIRA, ServiceNow)
- Communication tools (Slack, Microsoft Teams)

2. Incident Handling and Response Automation

Automated enrichment of alerts (WHOIS, geolocation, threat intel)
Auto-remediation actions (e.g., block IP, disable user account, isolate endpoint)
Auto-ticketing and escalation
Workflow triggers (approval-based or conditional)

3. Reporting and Analytics

Dashboards showing:
- Automation coverage (what % of incidents handled by SOAR)
- Time saved (manual vs. automated)
- MTTD/MTTR improvement
Reports on:
- Playbook performance
- Alert volume and disposition
- Weekly/monthly incident summaries